8/1/2022 – Landis Technologies is announcing that the Landis Attendant Console for Microsoft Teams is now generally available. This had been made possible by Microsoft releasing the first iteration of the Teams Azure Communication API to GA.
Tomas Chladeck, Microsoft PM, notes, “For an organization’s telephony operators and receptionists, delivering exceptional communication experiences is key. Azure Communication Services support for Teams users enables organizations and ISVs to create custom applications that enhance Teams’ call flow management to place and receive calls between external and internal users. From attendant consoles to call center scenarios, enhancing employee and customer communication experience from custom apps can be achieved with this new feature…” Microsoft also notes the “Landis Attendant Console for Microsoft Teams leverages Azure Communication Services support for Teams users to create a solution for receptionists”
Landis Technologies’ points out that they have worked very closely with the Microsoft API group to bring the needed APIs to market, and this has allowed Landis to create an attendant console client that has a very simple client model that is easy to install and which allows Landis to create a very refined user experience. Global Sales, Paul Martin says, “We work hard to make our Attendant Console be the best reception user experience for Microsoft Teams that is out there. The feedback we are getting indicates we are succeeding.”
The Landis Attendant Console for Microsoft Brings many firsts:
Teams Attendant Solution that is a full Teams client & doesn’t require MS Teams on the PC.
Avoid disjointed call answer & handling experience of juggling MS Teams and a separate Attendant Console
Chat Consult Transfer – MS Teams Adaptive Card allows users to accept call transfers on their terms
1-Click Teams Chat call back reminder (doesn’t require MS Teams on PC)
Distinct “On a Call” presence indicator
Global keyboard shortcuts
Power Automate integration.
What should you do next?
If you are already using Landis Attendant Console, just keep using it as before.
If your organization was waiting to purchase until the underlying Microsoft API is GA, we welcome you to purchase today.
If you are hearing about the Landis Attendant Console for Microsoft Teams for the first time, it is very easy to start trying out the Landis Attendant Console at https://ac.landis.cloud.
To purchase a license, email email@example.com
A soft client attendant has the following features:
A client optimized for handling multiple voice calls efficiently and quickly, especially transferring calls
Common, everyday tasks should be efficient
Easily search contacts, easy access to a large amount of contacts & quick overview of their status
Easily see caller context
Provides ability to tailor receptionist experience, customize to fit needs
A Microsoft Teams attendant console specifically, will additionally:
Easily enhance Teams calling experience without integration
Leverage unique Microsoft Teams strengths like presence, chat, bots & other Microsoft 365 components
Naturally fit into MS Teams endpoint lineup: Client, Phone, Rooms, etc.
Landis Technologies has worked closely with the Microsoft API team to bring the first Attendant Console for Microsoft Teams to market, which is a simple client that only requires signing in with a Microsoft Teams user to start using it. Landis works hard to achieve the goal of providing the Microsoft Teams community the attendant console with the best user experience. You can get a fully working trial in minutes, with no credit card.
Additional information about the Landis Attendant Console for Microsoft Teams:
5/25/2022 – Landis Technologies sponsors the Microsoft Teams community conference Commsverse 2022 on June 29 & 30, 2022, at the Mercedes-Benz World in the UK and will be demonstrating their new Attendant Console for Microsoft Teams and Contact Center for Microsoft Teams.
The Landis Technologies team will be at Commsverse to meet at the Landis exhibit hall booth or privately scheduled meeting to help with your specific Microsoft Teams Contact Center, and Attendant Console needs. Contact firstname.lastname@example.org.
3/3/2022 – Landis Technologies continues a constant update schedule to continue making the Landis Attendant Console for Microsoft Teams the ideal go-to receptionist console for Microsoft Teams worldwide. In their latest update, they continue emphasizing their solution “Is Familiar & looks & feels just like Microsoft Teams” by utilizing the Very Peri color in themes while adding features to enhance call handling like a distinct presence indicator for when contacts are “In A Call” versus “Busy”.
The Landis Attendant Console for Microsoft Teams has already been deployed in organizations worldwide, including in AMERICAS, APAC & EMEA regions.
Landis invites organizations to start using it today at https://ac.landis.cloud, with a fully working trial that only takes minutes to enable.
12/14/2021 – The Landis Attendant Console for Microsoft Teams is now Public Preview and you can start a free, fully functional 30 day trial immediately by going to https://ac.landis.cloud.
The Landis Attendant Console is a client for Microsoft Teams that is simple to setup (just sign in with a MS Teams user), looks and feels just like Microsoft Teams, provides efficient, 1-click call transfer and is a trusted solution that just works.
This Public Preview is fully functional. We provide licensing right now for customers who have a pressing need for the product with the understanding that customers should have a failover plan because the product is in Preview and some dependencies do not have an SLA yet.
To see the release notes: click here To see roadmap & items still awaiting Microsoft API to complete: click here
6/30/2021 – Landis Technologies is starting initial testing of Windows 11 with their Contact Center and Attendant Console for Microsoft Teams.
“Teams is very key to Microsoft’s Windows 11 strategy and Landis Technologies is moving quickly to do initial validations with our Teams solutions.” says Landis Technologies CEO Matt Landis. “Our initial testing of both Windows 11 and Windows 11 with Landis Contact Center and Attendant Console for Microsoft Teams has been very positive. We expect them to be an excellent combination.”
Some of our Skype for Business Online users need additional time to upgrade their Attendant Console for Skype for Business or other Skype for Business extensions like Attendant Console, Public Announcement System, Door Bell, Elevator Phone, Virtual Receptionist or other ISV solution to Microsoft Teams. If you need additional time to upgrade to Microsoft Teams you request an extension. Below we outline how to extend your usage of Skype for Business Online beyond July 31, 2021. (Skype for Business Server will be support well beyond 2021, so is not in focus here.)
The first step is to watch your Teams Admin Center (TAC) for a Microsoft Teams upgrade notice.
When you receive it click “Request extension”. Next you will explain your reason for wanting an extension.
You will now be notified that your Skype for Business Online extension request has been received.
After a few days you will a notification in Teams Admin Center (TAC) about your extension. (In our case it was 2 days). It should like something like the below.
05/28/2021 – In this Landis Attendant Console for Microsoft Teams “Feature Spotlight” we demonstrate the ability to quickly switch between audio devices with 1 click, touch or defined hotkey shortcut. We even show how users can toggle between commonly used audio devices, like a headset and speaker phone, using a Stream Deck.
With the Landis Attendant Console for Microsoft Teams its the many little features that makes it “the attendant console the Microsoft UC community loves”.
05/25/2021 – Landis Technologies is presenting on “Filling Voice Gaps with Microsoft Teams Contact Center, Policy Recording & Attendant Console” at the Spring 2021 Virtual Teams UG Meeting on May 25 & 26.
In this session we outline some of the Microsoft Team feature gaps and how Microsoft Teams 3rd party solutions can fill in these areas. We will cover Microsoft Teams contact center, policy call recording and attendant console.
05/07/2021 – Landis Technologies is providing a video demonstration of Microsoft Teams incoming “call pop up” functionality for call center agents & attendant operators.
“This functionality provides the ability to show relevant call context for call to Microsoft Teams users”, says Landis Technologies ceo Matt Landis. “Our 1-Click principle is applied to showing information about a caller even when the agent or receptionist dynamically switches between multiple calls.”
The Landis Attendant Console for Microsoft Teams is a standalone Teams receptionist client that works with Microsoft 1st party Call Queues as well as other Teams solutions. Landis Technologies also provides a complete Contact Center for Microsoft Teams, but this solution works with or without the Landis Contact Center.
Landis Technologies will provide a PREVIEW of the Landis Attendant Console for Microsoft Teams you can trial shortly after Microsoft releases the Teams client API interop functionality. (Currently Microsoft is communicating an ETA of May 2021)
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