Landis Attendant Console for Microsoft Teams Fully GA & Among First to Showcase New Microsoft API

8/1/2022 – Landis Technologies is announcing that the Landis Attendant Console for Microsoft Teams is now generally available. This had been made possible by Microsoft releasing the first iteration of the Teams Azure Communication API to GA.

Wendell Martin of Landis Technologies notes, “Our solution has been ready & available for some time already, and we have hundreds of organizations who have implemented & are using our Microsoft Teams Attendant Console successfully. We know some organizations have been waiting for the underlying Microsoft Client API’s to become GA, and that is now the case.”

Tomas Chladeck, Microsoft PM, notes, “For an organization’s telephony operators and receptionists, delivering exceptional communication experiences is key. Azure Communication Services support for Teams users enables organizations and ISVs to create custom applications that enhance Teams’ call flow management to place and receive calls between external and internal users. From attendant consoles to call center scenarios, enhancing employee and customer communication experience from custom apps can be achieved with this new feature…” Microsoft also notes the “Landis Attendant Console for Microsoft Teams leverages Azure Communication Services support for Teams users to create a solution for receptionists”

Landis Technologies’ points out that they have worked very closely with the Microsoft API group to bring the needed APIs to market, and this has allowed Landis to create an attendant console client that has a very simple client model that is easy to install and which allows Landis to create a very refined user experience. Global Sales, Paul Martin says, “We work hard to make our Attendant Console be the best reception user experience for Microsoft Teams that is out there. The feedback we are getting indicates we are succeeding.”

The Landis Attendant Console for Microsoft Brings many firsts:

  • Teams Attendant Solution that is a full Teams client & doesn’t require MS Teams on the PC.
  • Avoid disjointed call answer & handling experience of juggling MS Teams and a separate Attendant Console
  • Chat Consult Transfer – MS Teams Adaptive Card allows users to accept call transfers on their terms
  • 1-Click Teams Chat call back reminder (doesn’t require MS Teams on PC)
  • Distinct “On a Call” presence indicator
  • Visual voicemail
  • Global keyboard shortcuts
  • Power Automate integration.
  • And more.

What should you do next?

  • If you are already using Landis Attendant Console, just keep using it as before.
  • If your organization was waiting to purchase until the underlying Microsoft API is GA, we welcome you to purchase today.
  • If you are hearing about the Landis Attendant Console for Microsoft Teams for the first time, it is very easy to start trying out the Landis Attendant Console at https://ac.landis.cloud.

To purchase a license, email sales@landistechnologies.com

See Microsoft’s announcement here.

What is an Attendant Console for Microsoft Teams?

What is a Microsoft Teams Attendant Console?

A soft client attendant has the following features:

  • A client optimized for handling multiple voice calls efficiently and quickly, especially transferring calls
  • Common, everyday tasks should be efficient
  • Easily search contacts, easy access to a large amount of contacts & quick overview of their status
  • Easily see caller context
  • Provides ability to tailor receptionist experience, customize to fit needs

A Microsoft Teams attendant console specifically, will additionally:

  • Easily enhance Teams calling experience without integration
  • Leverage unique Microsoft Teams strengths like presence, chat, bots & other Microsoft 365 components
  • Naturally fit into MS Teams endpoint lineup: Client, Phone, Rooms, etc.

A video version of this article

Landis Technologies has worked closely with the Microsoft API team to bring the first Attendant Console for Microsoft Teams to market, which is a simple client that only requires signing in with a Microsoft Teams user to start using it. Landis works hard to achieve the goal of providing the Microsoft Teams community the attendant console with the best user experience. You can get a fully working trial in minutes, with no credit card.

Additional information about the Landis Attendant Console for Microsoft Teams:

Contact Center for Microsoft Teams – Landis Technologies LLC

Commsverse 2022 Microsoft Teams

Landis Sponsors the Commsverse 2022 Microsoft Teams Community Conference

5/25/2022 – Landis Technologies sponsors the Microsoft Teams community conference Commsverse 2022 on June 29 & 30, 2022, at the Mercedes-Benz World in the UK and will be demonstrating their new Attendant Console for Microsoft Teams and Contact Center for Microsoft Teams.

“We are a ongoing premium sponsor of Commsverse, a community event that focuses on Microsoft Teams.” Wendell Martin, global partner sales notes. “We will be demoing our new Attendant Console that has been built from the ground up to be the ideal receptionist console for Microsoft Teams with an easy ‘just grant permissions & sign in to use’ initial setup experience. We will also be showing our Microsoft Teams Contact Center with new functionality so that any citizen programmer can graphically build IVR/Voice Apps in minutes.”

The Landis Technologies team will be at Commsverse to meet at the Landis exhibit hall booth or privately scheduled meeting to help with your specific Microsoft Teams Contact Center, and Attendant Console needs. Contact wendell@landistechnologies.com.

You can get a fully working trial of the Attendant Console or Contact Center in minutes:
https://landistechnologies.com/microsoft-teams-contact-center/
https://staging2.landistechnologies.com/microsoft-teams-attendant-console/

Microsoft Teams In A Call Indicator

Update Brings “In a Call” Visual Indicator, Very Peri & More to Landis Attendant Console for Teams

3/3/2022 – Landis Technologies continues a constant update schedule to continue making the Landis Attendant Console for Microsoft Teams the ideal go-to receptionist console for Microsoft Teams worldwide. In their latest update, they continue emphasizing their solution “Is Familiar & looks & feels just like Microsoft Teams” by utilizing the Very Peri color in themes while adding features to enhance call handling like a distinct presence indicator for when contacts are “In A Call” versus “Busy”.

Japheth Nolt, Head of product development at Landis Technologies, notes: “This update brings a list of new features and product enhancements including introducing the MS Teams ‘Very Peri’ colors, at a glance “In A Call” presence indicator, more advance search filtering scenarios and more.” He added, “As we did with Attendant Pro for Skype for Business, our design team invests a lot in making sure the Landis Attendant Console is cohesive with Microsoft Teams UI design language and a pleasure to use.”

The Landis Attendant Console for Microsoft Teams has already been deployed in organizations worldwide, including in AMERICAS, APAC & EMEA regions.

Landis invites organizations to start using it today at https://ac.landis.cloud, with a fully working trial that only takes minutes to enable.


What is New in Attendant Console for Microsoft Teams in March 2022:
https://ac.docs.landis.cloud/releases

Microsoft Teams IVR Designer

Simple Designer Allows Anyone to Build Microsoft Teams Voice Apps

2/18/2022 – The Landis Contact Center for Microsoft Teams has always had the capability to create Microsoft Teams IVRs. In their latest update, they released a Visio-like voice app designer that allows just about anyone to create call flows.

“Our goal is to make contact center and call flow design for Microsoft Teams as simple as possible” says Landis Technologies managing owner Matt Landis, “Our IVR Designer makes voice call flow design as simple as creating a Microsoft Visio chart or a Power Automate Flow. Just add the feature blocks to create the functionality you want.”

Common feature blocks like play prompt, text-to-speech, tone input, call transfer, business hours, data dips, and decisions means you can make most flows you can imagine. Surveys, account information retrieval, dial-in information lines, databased routing, multi-level auto attendants, Microsoft Power Automate integration, and more is possible.

Realtime and historical analytics are available for voice apps built using the Landis IVR Designer. The calls into these voice apps are handled by the Landis Contact Center IVR Bot. (not the 1st party Microsoft Teams Auto Attendant) Landis Contact Center for Microsoft Teams customers may use the IVR/Voice Apps whether or not they are not using Queueing & Agents component of the contact center.

This functionality is available right now. You can set up a fully working trial immediately.

https://landistechnologies.com/microsoft-teams-contact-center/

Landis Attendant Console for Microsoft Teams Now Available.

Landis Attendant Console for Microsoft Teams is Now Available

12/14/2021 – The Landis Attendant Console for Microsoft Teams is now Public Preview and you can start a free, fully functional 30 day trial immediately by going to https://ac.landis.cloud.

The Landis Attendant Console is a client for Microsoft Teams that is simple to setup (just sign in with a MS Teams user), looks and feels just like Microsoft Teams, provides efficient, 1-click call transfer and is a trusted solution that just works.

This Public Preview is fully functional. We provide licensing right now for customers who have a pressing need for the product with the understanding that customers should have a failover plan because the product is in Preview and some dependencies do not have an SLA yet.

To see the release notes: click here
To see roadmap & items still awaiting Microsoft API to complete: click here

Landis Attendant Console for Microsoft Teams: Click Here
Upcoming Attendant Console Webinars: Thursday 4PM ET, Friday 10AM ET & Tues 10AM ET.